Morton Salt

I complained to Morton Salt about their discontinuation of the lighter pack of water softener salt blocks - 4 blocks weighing 5 pounds each. These blocks were much easier to put in the salt container than the 25lb, 40lb blocks or 40lb bags of salt.

I had been using the lighter packs for over a year until Morton discontinued them. I wrote to MS asking why they had discontinued this product, as they were much easier to put in the salt tank for older or more feeble customers; that we have water softeners, too! I did receive an email from MS Customer Service that they would refer my request for lighter blocks to their product team; but they did not answer my question why the lighter blocks were discontinued and did not address what older people could do. My water softener people recommended salt crystals, which Morton makes in 40lb.

bags. I guess I'll use a pan to scoop the crystals out.

I live alone and am 74 and female. I used to get the 20lb.

(4 x 5lb) package of the rust defense salt for my water softener until Morton discontinued them. I'd like to know why. They were much easier to handle and get into the water softener. I realize Morton makes a 25lb.

bag of "clean and protect" pellets, but recently my conditioner people told me the best for my unit is crystals. Morton's salt crystals come only in a 40lb. bag! I can barely lift it, let alone pick it up and pour into my unit.

What about a disabled person living alone? You really should consider the aging population, most of whom I'm sure have water softeners. If you won't bring the 20lb. package back, at least consider a 25lb.

bag of the salt crystals.

Thank you. Patricia Murphy

Morton Salt's "Food Service" 4 pound box packaging is unacceptable! The fold out pour spout is so flimsy.

If it does not break off with the initial opening, it certainly will not hold up over the everyday use of the 4 pounds of salt in the box. This causes the product ( Morton salt) to be stored in an unfamiliar container that has to be labeled. Safe packaging is not a place to cut corners! For 150 years Morton salt has been the "go to brand".

Some "bean counting decision" to use substandard packaging certainly challenges that. Simply put, Morton Salt should be embarrassed and bring up their standards for product packaging.